New generations of travelers were starting discovery on social platforms, not Expedia. I led a team of 9 XD professionals to build a dual-sided creator platform from scratch. 10k+ Travel Shops launched, 2x conversion rate, 3x save rate.
creator.expediagroup.com →The next billion travelers are starting their journey on ChatGPT, Alexa+, Condé Nast and more. I lead the XD team working with partners product and commercial teams to ideate and execute on both incremental improvements and grand visions. Over $7 billion revenue in 2025 alone.
Expedia’s search was playing out the org chart: flights, hotels, cars. We had a new capability for open-ended search via voice or text, but no one had heard of ‘AI’ yet. I led an XD team of 5 to explore incremental and breakthrough ways to introduce this to millions of travelers. It became the foundation for Expedia’s AI roadmap.